Shipping policy
What carrier(s) do you ship with?
An order for less than 10 personalized name panels will only be shipped via the United States Postal Service (USPS). All other products readily available will ship via UPS or USPS dependent on customer’s selection at checkout.
Items being shipped directly from the manufacturer will only be shipped via United Parcel Services(UPS). Therefore, a physical address is required. View the product page of the requested item(s) to determine if your item(s) require ordering from the manufacturer and fulfillment time is dependent on them.Â
Do you ship internationally?
Due to unforeseen circumstances, we are currently unable to provide international shipping. We ONLY ship within the United States.
When will I receive a confirmation email and/or tracking information?
Shortly after placing your order, you will receive a shipping confirmation. If you have not received one, we suggest double checking your SPAM inbox. Tracking information will be sent via email once your item has been shipped.
How many days does it take to get an order ready to ship?
Precise shipping time frames vary by location and desired shipping method. Items in-stock and ready to ship typically take 1-2 business days to process. For item(s) shipping directly from the manufacturer, ship times may vary. Please note, desired shipping methods will be applied once the item is available to ship.
We are currently meeting 5 business day turnaround on our tags and panels for orders under ten units.Â
Please note, shipping timeframes exclude weekends and/or holidays. Orders received after 2pm will be processed the next business day.
Do you offer In-store pickup?
Yes, local pickup times may vary. If your item requires embroidery, please allow a week and half for delivery. If your item is for any reason not in-stock and requires ordering from the manufacturer, this will be communicated to you via email or phone.